| Operational arrangements of UHS (Main Campus) for eligible HKU staff and dependants starting from 1 September 2026 |
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With effect from 1 September 2026, the University will implement a new Group Medical Insurance Scheme for eligible HKU staff members and dependants. For information on the new Group Medical Insurance Scheme, please refer to the Bulk Email issued by the Human Resources Office (HRO) on 17 August 2026: Bulk Email [please click here for details].
While the overall change and policy arrangements have been led by the Human Resources Office (HRO), the University Health Service (UHS) is required to implement the necessary adjustments to its services and operational arrangements for eligible HKU staff members and dependants in accordance with the University’s direction.
Since being informed of the implementation requirements, UHS has been working diligently to prepare for the transition within a very short implementation timeframe. Given the scale and complexity of the transition, some details are still pending confirmation or further information from HRO, the insurer, and other relevant parties. UHS will share available information as far as practicable, and this page will be updated progressively as further details are confirmed.
Thank you for your understanding and patience as we work through the transition.
Frequently Asked Questions
UHS Main Campus Clinic will operate as a non-network / non-panel clinic under the new Group Medical Insurance Scheme until further notice. HKU staff members and eligible dependants may continue to use the General Practice (GP) and physiotherapy services at UHS Main Campus Clinic and, where applicable, submit claims to Insurer for reimbursement in accordance with the terms and conditions of the insurance scheme.
As a non-network / non-panel clinic, eligible HKU staff members and their dependants attending UHS Main Campus Clinic are required to pay for all services at the point of service. These services include, but are not limited to, medical consultations, medications, nursing services, physiotherapy services, and dental services.
Charging details will be posted on the UHS website, and will be updated as and when further details are confirmed. Users are also welcome to contact clinic staff for enquiries.
As advised by HRO, UHS Main Campus Medical Clinic will charge HK$280 per consultation, covering a medical consultation together with up to three days’ supply of basic medication.
UHS Main Campus Clinic accepts the following payment methods:
- Credit card
- Alipay
- WeChat Pay
- Cash
HKU staff members and their dependants should report their arrival at the reception counter and pay the consultation fee of HK$280 upfront.
Arrival reporting via the card reader will no longer be applicable to HKU staff members and their dependants from 1 September 2026.
Yes. As HKU staff members and their dependants will need to report their arrival at the reception counter and make payment before consultation, registration may take longer than before. All users are advised to arrive earlier and allow sufficient time for registration.
No. UHS will not be involved in the claim process under the Group Medical Insurance Scheme. UHS Main Campus Clinic will serve as a non-panel clinic for eligible HKU staff members and their dependants, providing appropriate clinical services on a fee-for-service basis.
As such, staff members and their dependants are strongly advised to clarify the claim submission requirements with HRO and/or the insurer before attending UHS, in order to avoid potential claim rejection or disappointment.
To assist users in clarifying claim-related matters during the transition, UHS Main Campus Clinics have invited HRO and the insurer to arrange for representatives to provide on-site support at UHS Main Campus Clinics.
At this stage, the insurer and the broker have agreed to provide on-site support during the following sessions:
- Thursday, 3 September 2026, 9:00 am – 12:00 noon
- Friday, 4 September 2026, 2:00 pm – 5:45 pm
Users with claim-related enquiries are welcome to attend during these time slots for assistance.
UHS Main Campus Clinics are also exploring whether additional time slots can be arranged with HRO and/or the insurer to provide further on-site helpdesk support.
UHS will not be involved in the claim process under the Group Medical Insurance Scheme and therefore cannot advise on claim-related matters.
For enquiries or feedback regarding staff medical benefits, insurance policy matters, or claim requirements, please contact the Human Resources Office (HRO). As indicated in the bulk email issued by HRO on 17 August 2026 [please click here for details], staff members may write to hro.healthcare@hku.hk for assistance.
To assist users in clarifying claim-related matters during the transition, UHS Main Campus Clinics have invited HRO and the insurer to arrange for representatives to provide on-site support at UHS Main Campus Clinics.
At this stage, the insurer and the broker have agreed to provide on-site support during the following sessions:
- Thursday, 3 September 2026, 9:00 am – 12:00 noon
- Friday, 4 September 2026, 2:00 pm – 5:45 pm
Users with claim-related enquiries are welcome to attend during these time slots for assistance.
UHS Main Campus Clinics are also exploring whether additional time slots can be arranged with HRO and/or the insurer to provide further on-site helpdesk support.
Yes. The current Staff Medical Benefit Scheme (SMBS) will remain in effect until 31 August 2026. UHS will continue to process eligible reimbursement applications under the SMBS for medical expenses incurred before 1 September 2026.
Please note that reimbursement applications should be submitted to UHS within 3 months from the date of payment. The final possible submission deadline for payments made before 1 September 2026 will be 30 November 2026.
UHS will not process reimbursement applications for medical expenses incurred on or after 1 September 2026.
Yes. The applicable charging policy is determined by the date on which the test or investigation is performed. Charges will apply to blood tests and laboratory investigations conducted on or after 1 September 2026, regardless of when they were ordered.
No. Eligible staff members and their dependants will need to attend a medical consultation with a UHS doctor before any medication can be prescribed.
Yes. In accordance with the University’s direction, UHS will continue to commit resources to wellness, preventive care and health promotion initiatives for staff members and their eligible dependants. Where appropriate, a small and reasonable fee may be charged to recover the cost of providing these services.
As determined by HRO, visits to UHS for these purposes will not count towards the outpatient visit limit under the new Group Medical Insurance Scheme.
For eligible HKU staff members and their dependants, the physiotherapy fee will be HK$750 per body part per session.
The operational arrangements for the UHS Dental Clinic will remain unchanged for the time being, until further notice.
There will be no change to the current operational arrangements of UHS for students, retirees and their dependants, as these user groups are not covered under the Group Medical Insurance Scheme.